What exactly is included?
Every plan includes your website, domain, hosting, professional email, ongoing website care, Google Business Profile management, review requests and authorized replies, a business phone number with an AI receptionist and missed-call text-back, organic SEO, personal onboarding, and ongoing support. Plans differ in page count, included call minutes, booking features, and support level.
What does “kept current” mean?
Tell us when your services, hours, or business details change, and share new photos of your work. We handle updates within your agreed website scope and coordinate approved business details across your website, Google profile, and AI receptionist. We work from accurate, approved information; Google controls when profile changes appear. We confirm the update schedule with you during onboarding.
Do I have to set everything up myself?
We guide you through a personal onboarding and handle the configuration, build, and testing. You share business details and provide account access. Some steps, such as verifying your Google profile, require your participation. After launch, you have one team to contact for changes and help.
How do review requests and replies work?
We agree how completed jobs reach the review system during onboarding, then send invitations by email or eligible text message. Requests ask for honest feedback. With your express authorization, we handle replies in your business’s voice. Sensitive complaints are escalated for human attention. You can choose to approve replies before publishing.
Can I keep my website address and phone number?
We review your existing domain, email, and phone setup first. You can use an existing domain and forward calls from your current number. We can also arrange a new domain and business number. Domain registration and renewals, mailbox details, and transfer arrangements are confirmed before setup; existing purchases are reviewed before any switch.
Do I own my website, and can I move it?
Yes. You own your site and original content. We provide the source, published website files, and a handover guide so you can move to a compatible host. Your domain is registered in your business’s name, and you remain the owner of your Google profile. Hosting, email, AI answering, and automations are ongoing services that need active providers. Third-party assets keep their licenses; email migration and phone-number transfers follow provider rules.
Will Open Shop save me time and money?
We handle setup, AI configuration, updates, and ongoing care so you have less to coordinate. Financial savings depend on your current tools, outside help, usage, and the value of your time. Our partnership section shows a ready-made example using published standalone service prices and labeled time assumptions. Choose a small, growing, or busy-business example, or adjust the time sliders. It separates service spend from time value; actual savings depend on your situation.
Does organic SEO guarantee a top Google ranking?
No provider can guarantee where Google will rank your business. We build useful service content, mobile-friendly pages, search-friendly structure, and consistent business details into your online presence. These are the foundations of organic visibility; paid advertising is a separate service.
What happens if I go over my call minutes?
Each plan includes the monthly AI receptionist minutes shown in pricing. Extra minutes are billed at that plan’s published per-minute rate. We confirm usage reporting and notifications during onboarding so you understand how billing works.
When can everything go live?
Website launch targets are 5, 7, or 10 business days depending on your plan, after complete onboarding and required access. Phone, Google profile, and messaging setup have separate milestones. Google verification and carrier approval can affect timing; we keep you informed instead of promising every service will launch on the same day.
Will the AI receptionist fit my business?
We configure it around your business’s services, hours, common questions, and booking arrangements. Our initial focus is home services (HVAC, plumbing, electrical) and auto repair. We test the experience with you before launch. Appointment requests are included in Starter; calendar-synced booking is included in Growth and Pro.
Can I talk to someone first, and what if it is not a fit?
Yes. Book a free 15-minute call, or choose a plan directly. There is no setup fee or fixed-term contract. You can cancel anytime, and your first month has a 30-day money-back guarantee. You keep your site and original content, domain control, and Google profile ownership. We document the handover, active-service dependencies, and email/phone transfer arrangements before you begin.